Frequently Asked Questions (FAQ)
1. What products does My Bio Source UK supply?
My Bio Source UK supplies research-grade peptides and related laboratory materials intended exclusively for scientific and laboratory research. Our products are not intended for human or veterinary use.
2. Are your products tested for quality?
We are committed to providing high-quality research products. Where applicable, Certificates of Analysis (COAs) and batch information are available to support product quality and consistency.
3. Are your products for human consumption?
No. All products sold by My Bio Source UK are supplied strictly for laboratory and scientific research purposes only. They are not intended for human consumption, diagnosis, treatment, cure or prevention of any disease.
4. How should research peptides be stored?
Storage recommendations are provided with each product. Proper storage helps maintain product stability and quality throughout its intended shelf life.
5. How quickly are orders dispatched?
Most orders are processed within 1–2 business days after payment has been received. Delivery times may vary depending on the shipping method selected and destination.
6. Do you ship throughout the UK?
Yes. We offer delivery across the United Kingdom. International shipping may also be available to selected destinations, subject to local regulations.
7. Can I track my order?
Yes. Where available, tracking details will be emailed to you once your order has been dispatched.
8. Which payment methods do you accept?
We accept a range of secure payment methods. The available payment options are displayed during the checkout process.
9. Can I cancel my order?
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible. Please contact our customer support team as soon as possible if you need assistance.
10. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photographs of the damaged package or product. We will investigate the issue and arrange an appropriate resolution.
11. Do you accept returns?
We accept returns in accordance with our Refund & Returns Policy. Products must generally be unused, unopened and returned in their original packaging unless they are faulty or incorrect.
12. How can I contact customer support?
Our support team is available to assist with product and order enquiries.
Email: support@mybiosourceuk.com
We aim to respond to all enquiries within one business day.
13. Are your products authentic?
We source and supply research-grade products with a focus on quality, consistency and secure packaging to help support legitimate laboratory research.
14. Is my personal information secure?
Yes. We take appropriate technical and organisational measures to protect your personal information. For more details, please refer to our Privacy Policy.
15. How can I stay updated on new products?
You can subscribe to our newsletter or follow updates on our website to receive information about new products, promotions and company announcements.
Still Need Help?
If you cannot find the answer to your question, our customer support team is here to help.
Email: sales@mybiosourceuk.com
We are committed to providing prompt, professional and reliable customer service.