Refund & Returns Policy
Effective Date: 04/06/2026
Thank you for shopping with My Bio Source UK. We are committed to providing high-quality products and excellent customer service. This Refund & Returns Policy explains your rights and the process for requesting a return, replacement, or refund.
1. Returns
If you wish to return an item, please contact our customer support team within 14 days of receiving your order. Returned products must be:
Unused and unopened.
In their original condition and packaging.
Accompanied by proof of purchase.
Returns requested after this period may not be accepted unless required by applicable law.
2. Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Once the issue has been verified, we will arrange an appropriate resolution, which may include:
A replacement product.
A full or partial refund.
Store credit, where appropriate.
3. Non-Returnable Items
For quality assurance and safety reasons, we cannot accept returns on:
Opened or used products.
Products damaged after delivery due to misuse or improper storage.
Clearance or final sale items, where clearly stated.
Gift cards or promotional items.
This does not affect your statutory rights where products are faulty or not as described.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will be issued to the original payment method. Depending on your payment provider, funds may take 3–10 business days to appear in your account.
Shipping charges are generally non-refundable unless the return is due to our error or the product is faulty.
5. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been dispatched, it cannot be cancelled, but you may have cancellation rights under applicable consumer legislation for eligible purchases.
6. Return Shipping
Unless the return is due to an incorrect, damaged, or faulty item, customers are responsible for return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for returned parcels lost in transit.
7. Research Use Products
Products supplied by My Bio Source UK are intended solely for legitimate laboratory and scientific research purposes. Customers are responsible for ensuring that products are purchased and used in accordance with all applicable laws and regulations.
8. Contact Us
If you have any questions regarding this policy or wish to request a return, please contact our customer support team:
Email: sales@mybiosourceuk.com
We aim to respond to all enquiries within one business day.
Your Statutory Rights
Nothing in this Refund & Returns Policy limits or excludes any rights you may have under applicable UK consumer protection legislation.